Refund policy
REFUND & RETURN POLICY Last Updated: 07/22/2026
Overview We want every customer to be satisfied with their purchase. This Refund & Return Policy explains how to return your order, the conditions for eligibility, and how refunds are processed. By placing an order through thefaithmade.com, you agree to the terms of this Policy, which is incorporated into our Terms of Service.
Quick summary of our policy:
- Days 1–30 from delivery: return your order for any reason, opened or unopened, for a refund of the product price minus a $20 return processing fee. You pay return shipping.
- Days 31–365 from delivery: return your order for a full refund of the product price, provided the item is unopened, unused, and in its original packaging. You pay return shipping.
- After 365 days: not eligible for return.
- Damaged, defective, or incorrect items: full refund (including original shipping) at no cost to you — see below.
- Refunds are processed within 3 business days of our warehouse receiving the return and issued to the original payment method.
Return Windows & Refund Amounts
Days 1–30 (Change-of-Mind Returns) If you simply changed your mind, ordered by mistake, or no longer want your order, you may return it within 30 days of delivery whether it has been opened or not. We'll refund the product price minus a $20 return processing fee. Return shipping is your responsibility, and original shipping charges are non-refundable.
Days 31–365 (Extended Unopened-Item Returns) If more than 30 days have passed since delivery but it has been less than 365 days, you may still return your order for a full refund of the product price — no processing fee — as long as the item is unopened, unused, and in its original packaging. Return shipping is your responsibility, and original shipping charges are non-refundable.
Because this extended window depends on the item being unopened, we may ask you to confirm the item's condition before issuing a return authorization, and our warehouse verifies condition upon receipt. If an item returned in this window arrives opened, used, or without original packaging, we will process it under the Days 1–30 terms instead (product refund minus the $20 fee), provided it's still within 365 days of delivery.
After 365 Days Returns are not accepted more than 365 days after delivery, except where required by applicable law.
How to Return Your Order To return your order, follow these steps:
- Email us at with your order number and name to request a return authorization. For returns after day 30, let us know the item is unopened so we can confirm eligibility for the extended window.
- Ship your item to our warehouse address below using a trackable shipping method. Return shipping is at your own expense in both return windows.
- Include your order number and tracking number in your return request email, or reply with the tracking number once shipped — this helps us match your package to your order and process your refund as quickly as possible.
- Once we receive and inspect your return, we will process your refund within 3 business days.
Return Shipping Address All returns should be shipped to the address below. Please use this address rather than our customer support contact, and email us your tracking number so we can match your package to your order: Returns are processed through our fulfillment partner. Ship returns to: Faith Made Returns, 9882 Rush Street, South El Monte, CA 91733 If a return is accidentally sent elsewhere, contact us at and we'll do our best to help locate it.
Return Shipping Costs You are responsible for return shipping costs in both the Days 1–30 and Days 31–365 windows. We recommend using a trackable shipping method, as we are not responsible for returns lost or damaged in transit before reaching our warehouse. Original shipping charges paid at the time of purchase are non-refundable. We are unable to provide prepaid return labels for change-of-mind or extended-window returns. If your item arrived damaged, defective, or incorrect, we cover return shipping and refund your original shipping as well — see the section below.
Damaged, Defective, or Incorrect Items Please inspect your order upon arrival. If your item arrives damaged, defective, or if you received the wrong item, contact us within 30 days of delivery at with:
- Your order number
- A clear photo of the damaged, defective, or incorrect item
- A photo of the shipping packaging (if damage occurred in transit)
We will make it right at no additional cost to you. At our discretion, we will provide a replacement, store credit, or full refund (including original shipping costs), and we will either send you a prepaid return label or waive the need to return the item. You will never be charged return shipping or the $20 processing fee for our error.
Refund Processing Once we receive and inspect your return at our warehouse, we will process your refund within 3 business days. Refunds are issued to the original payment method used at the time of purchase. Refunds cannot be redirected to a different payment method. Please note: After we process the refund on our end, your bank or credit card company may take an additional 3 to 10 business days to post the refund to your account. This processing time is outside our control. If more than 15 business days have passed since we confirmed your refund was processed and you have not seen the refund in your account, please contact us at so we can investigate.
Non-Returnable Items The following items are not eligible for return or refund:
- Items returned outside the 365-day return window
- Items in the Days 31–365 window that are opened, used, or missing original packaging beyond what our Days 1–30 fallback terms allow
- Digital products, including ebooks and digital audiobooks
- Gift cards
- Free promotional items or bonus items included with a purchase
Exchanges We do not process direct exchanges. If you wish to receive a different item, please:
- Request a return for your original purchase following the process above;
- Once your refund is issued, place a new order for the item you would like.
Order Cancellations To cancel an order before it has shipped, contact us as soon as possible at . We will make reasonable efforts to cancel orders before shipment, but we cannot guarantee cancellation once an order has been processed by our warehouse. Orders that have already shipped must be handled through the standard return process described above.
Refused or Undeliverable Packages If a package is refused upon delivery or returned to us as undeliverable due to an incorrect address provided by the customer, we will, at our discretion: (a) refund the product price less original shipping costs, the $20 return processing fee, and any return-to-sender fees charged by the carrier, or (b) reship the package at the customer's expense.
Chargebacks and Payment Disputes Before initiating a chargeback or payment dispute with your bank or credit card company, please contact us first at and allow us a reasonable opportunity to resolve the issue. In most cases we can resolve concerns quickly through a refund, replacement, or store credit. If a chargeback is filed, we may respond with our records and documentation, including order, shipping, and delivery confirmation, as permitted by your card network's rules.
Changes to This Policy We reserve the right to modify this Refund & Return Policy at any time. The most current version is available at thefaithmade.com/policies/refund-policy. Returns are processed according to the policy in effect at the time of the return request, except that customers who purchased before a material change will be honored under the policy in effect at the time of their purchase.
Contact Us For all return requests, refund questions, or order issues: Email: We respond to all return requests within 1 business day.
