Refund policy
REFUND & RETURN POLICY
Last Updated: 06/01/2026
Overview
We want every customer to be satisfied with their purchase. This Refund & Return Policy explains how to return your order, the conditions for eligibility, and how refunds are processed. By placing an order through thefaithmade.com, you agree to the terms of this Policy, which is incorporated into our Terms of Service.
Quick summary of our policy:
- 30-day return window from the date of delivery
- Returns accepted on opened or unopened items
- Customer is responsible for return shipping on change-of-mind returns; we cover it for damaged, defective, or incorrect items
- Refunds processed within 3 business days of our warehouse receiving the return
- Refunds issued to the original payment method
30-Day Return Window
You may request a return within 30 days of the date your order was delivered, as confirmed by the shipping carrier's tracking record. Return requests received after the 30-day window will not be accepted, except where required by applicable law.
Returns are accepted whether the item is unopened or has been opened. There is no requirement that the item be in original or resalable condition, provided the return is received within the 30-day window and follows the return process described below.
How to Return Your Order
To return your order, follow these steps:
- Ship your item to our warehouse address below using a trackable shipping method within 30 days of delivery. For change-of-mind returns, return shipping is at your own expense.
- Email us at support@thefaithmade.com with your order number, name, and tracking number. Sending this helps us locate your package and process your refund as quickly as possible. If you forget, we will still process eligible refunds for returns we receive at our warehouse within the return window — providing tracking simply allows us to act faster and keep you updated.
- We recommend retaining your tracking number until your refund is fully processed.
- Once we receive and inspect your return, we will process your refund within 3 business days.
If you'd like to confirm eligibility before shipping, you're welcome to email us at support@thefaithmade.com first.
Return Shipping Address
All returns should be shipped to the address below. Please use this address rather than our customer support contact, and email us your tracking number so we can match your package to your order:
Faith Made Returns c/o Jessie 9882 Rush Street South El Monte, CA 91733 United States
If a return is accidentally sent elsewhere, contact us at support@thefaithmade.com and we'll do our best to help locate it.
Return Shipping Costs
For change-of-mind returns (no longer wanted, ordered by mistake, etc.), the customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we are not responsible for returns lost or damaged in transit before reaching our warehouse. Original shipping charges paid at the time of purchase are non-refundable for change-of-mind returns. We are unable to provide prepaid return labels for these returns.
If your item arrived damaged, defective, or incorrect, we cover return shipping and refund your original shipping as well — see the section below.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If your item arrives damaged, defective, or if you received the wrong item, contact us within the 30-day return window at support@thefaithmade.com with:
- Your order number
- A clear photo of the damaged, defective, or incorrect item
- A photo of the shipping packaging (if damage occurred in transit)
We will make it right at no additional cost to you. At our discretion, we will provide a replacement, store credit, or full refund (including original shipping costs), and we will either send you a prepaid return label or waive the need to return the item. You will never be charged return shipping for our error.
Refund Processing
Once we receive and inspect your return at our warehouse, we will process your refund within 3 business days. Refunds are issued to the original payment method used at the time of purchase. Refunds cannot be redirected to a different payment method.
Please note: After we process the refund on our end, your bank or credit card company may take an additional 3 to 10 business days to post the refund to your account. This processing time is outside our control.
If more than 15 business days have passed since we confirmed your refund was processed and you have not seen the refund in your account, please contact us at support@thefaithmade.com so we can investigate.
For change-of-mind returns, original shipping costs paid at checkout are non-refundable and refunds will be issued for the product price only. For damaged, defective, or incorrect items, original shipping is also refunded.
Non-Returnable Items
The following items are not eligible for return or refund:
- Items returned outside the 30-day return window
- Digital products, including ebooks and digital audiobooks
- Gift cards
- Free promotional items or bonus items included with a purchase
Exchanges
We do not process direct exchanges. If you wish to receive a different item, please:
- Request a return for your original purchase following the process above;
- Once your refund is issued, place a new order for the item you would like.
Order Cancellations
To cancel an order before it has shipped, contact us as soon as possible at support@thefaithmade.com. We will make reasonable efforts to cancel orders before shipment, but we cannot guarantee cancellation once an order has been processed by our warehouse. Orders that have already shipped must be handled through the standard return process described above.
Refused or Undeliverable Packages
If a package is refused upon delivery or returned to us as undeliverable due to an incorrect address provided by the customer, we will, at our discretion: (a) refund the product price less original shipping costs and any return-to-sender fees charged by the carrier, or (b) reship the package at the customer's expense.
Chargebacks and Payment Disputes
Before initiating a chargeback or payment dispute with your bank or credit card company, please contact us first at support@thefaithmade.com and allow us a reasonable opportunity to resolve the issue. In most cases we can resolve concerns quickly through a refund, replacement, or store credit.
If a chargeback is filed, we may respond with our records and documentation, including order, shipping, and delivery confirmation, as permitted by your card network's rules.
Changes to This Policy
We reserve the right to modify this Refund & Return Policy at any time. The most current version is available at thefaithmade.com/policies/refund-policy. Returns are processed according to the policy in effect at the time of the return request, except that customers who purchased before a material change will be honored under the policy in effect at the time of their purchase.
Contact Us
For all return requests, refund questions, or order issues:
Email: support@thefaithmade.com
We respond to all return requests within 1 business day.